Privacy Policy

Privacy Policy


We understand that you care how information about you is being stored, used and shared, and we appreciate your trust in us that we will do so carefully and sensibly. This Privacy Notice explains how Sound Machine collects and processes your data through our Website, devices, services and products. By using Sound Machine Services you are approving of the practices explained in this privacy policy.


From Where Does Sound Machine Collect Personal Information About You?

We make use of various methods to gather personal data from and about you when you generate an account on our Website, submit an online purchase or sign up for our electronic communications. Your personal data may also be obtained from analytic providers and advertising networks.


What Personal Information About Customers Does Sound Machine Collect?

Personal Information:

Your Name & Surname.

Contact Information:

Your address, telephone/mobile number, email address.

Payment Data:

Transaction information when you submit a payment on our website.

Communication history with us including call recordings:

When you contact us we save the communications depending on your needs. This may involve a vast range of personal data.

IP address, device details and cookie data:

Whenever you make use of our Website certain information about your device is collected automatically. This includes your web browser, IP address, time zone and even cookies that are installed on your device. Moreover, as you use our site we gather data about the web pages and products that you view and which websites you use. In order to enable our systems to gather information about your browser or device in order to improve Sound Machine services we use “Cookies” as well as “Log Files”.

For more information regarding how to disable cookies please visit the ‘Cookie Policy’.


For What Purposes Does Sound Machine Use Your Personal Information?

Your personal data is important in order to be able to perform the contract we have, such as orders placed using our Website. Therefore, if you do not provide us with the necessary personal data, we will not be able to  carry out the contract and we may have to cancel the product or service you wanted and we will notify you of the situation at that moment in time that we become aware. Your personal data will be retained for a necessary period in order to be able to fulfil the purposes outlined in this Privacy Policy or to fulfil our lawful obligations.

Please read carefully the following processes and which personal information is necessary for each process.

When purchasing a product from our website.

Personal Information (including address information), Contact Information and Payment Data is required on a legal basis in order to perform a contract, to track, process and ship your order.

When purchasing a product from our store.

Personal Information and Contact Information is required on a legal basis to inform you about any product recalls, defects or other information which is in your interest to know.

When protecting our interests and yours against fraud in connection to payments and associated with identity verification.

Personal Information and Payment Data in order to safeguard ourselves and our customers against fraudulent activity on a legal basis.

When giving requests, such as consumer rights and to address problems or complaints even after the end of our relationship.

All Personal Data Categories may be required on a legal basis in order to examine, answer and deal with potential customers, ex-customers or current customers.

When sending you service messages.

Your contact information is required on a legal basis to supply necessary service updates to customers.

When sending you information regarding our products and services.

Your contact information is necessary in agreement with Electronic Communications Regulations regarding your right to opt out.

To address and protect ourselves against any claims.

All Personal Data Categories may be required on a legal basis in order to be able to defend ourselves and our services.

To answer subject access requests.

All Personal Data Categories may be required on a legal basis in order to abide with our legal obligations.

When using our Website to enhance and improve our site.

IP address, device details and cookie data are required on a legal basis to optimise our online services and website and to help us screen any possible risk or fraud.

Your personal information is shared with third parties that facilitate us to provide you with our top services.


What Rights Does the Customer Have?


The Right to Request Access:

You have the right to ask for access to your personal data. This allows you to achieve a copy of the personal information we have about you and to confirm that we are lawfully processing it.

The Right to Request Correction:

If your personal information is not accurate or incorrect, you have every right to request a correction of your personal data. This may however need to be verified from our side.

The Right to Request Erasure:

If you think that your data is of no use to us, you may ask to delete or remove your personal information. In addition, if you think that we have processed your personal information in an unlawful manner you may ask to remove your personal information. However please note that in cases of specific legal reasons we may not be able to comply with your request and erase your personal data. If this is the case we will notify you, if applicable, at the time or request.

The Right to Object To Processing:

If there is certain personal information about your current situation which makes you want to object to processing your personal information due to any limitations which may be imposed on your fundamental rights and freedom, you have every right to do so. You may also object to processing your personal data for direct marketing purposes. In some cases, we may indicate that we have constraining legitimate grounds to process your data which override your rights and freedoms.

The Right to Request Restriction Of Processing:

You have the right to suspend any processing of your personal data if you would like to confirm the data’s accuracy.

The Right to Request Transfer Of Your Personal Data:

If you would like your personal data to be transferred to a third party in an organised, machine-readable format, you can do so and we will give you or the third party you have chosen your personal information.

The Right to Withdraw Consent At Any Time:

When we require your consent to process your personal information you may withdraw your consent and this will not affect the lawfulness of any handling performed prior to your withdrawal. However if you withdraw your consent, certain services and products will not be provided to you. We will inform you about such situations upon your withdrawal.

You also have the right to complain to the Information and Data Protection Commissioner (IDPC).


Marketing Messages:

It is likely that we inform you about products and services which may interest you since we would like to keep you updated and keep you informed about the product or service which you may have shown interest in.

However, if you do not find these marketing messages helpful you are able to stop receiving them at any time by carrying out the following procedure.

How to stop marketing messages from us:

By clicking on the ‘unsubscribe’ link in any email we send you.

Upon doing this, we will update your status to ensure that you stop receiving further marketing messages. Please take note that, it might take a couple of days for all our systems to be updated, therefore you might get marketing messages from us while we are processing your request.

If you request to cease marketing messages this will not refrain service communications from being sent. Since we may need to contact you as part of our services from our contract.


Updates. We may offer automatic or manual updates to the Privacy Policy at any time for functional, legal and administrative purposes.


Our Website is not intended for individuals under the age of 18.


Contact Us:

For additional data regarding our privacy practices, if you have any queries, or if you would like to make a complaint, don’t hesitate to contact us by e‑mail at or by phoning us on (+356) 21497111 EXT 101 (during normal office hours).

If You wish to repair any goods related to the brands and or services represented by us please visit our services department at Maxi Quartz, Zabbar Road, Fgura, Malta.

If You have any formal complaints these should be addressed in writing to Sound Machine, Paola Square, Paola, PLA 1263 Malta.