Help & Advice

With free standard delivery, same day delivery, and next day delivery options, you may choose from a wide selection of delivery options. We also have a click and collect service, where you can pick up your order from our store in Birkirkara. Whatever you’re buying, we have the delivery option for you.

All deliveries are made to the ground floor level. If you require our drivers or third-party drivers to effect a delivery on other levels, kindly read the information provided in the ‘Deliveries to Upper Floors’ section below.

All deliveries are made to the ground floor level. If you require our drivers or third-party drivers to affect a delivery on other levels, kindly read the information provided in the ‘Deliveries to Upper Floors’ section below.

All deliveries are made to the ground floor level. If you require our drivers or third-party drivers to affect a delivery on other levels, kindly read the information provided in the ‘Deliveries to Upper Floors’ section below.

All delivery prices are exclusive of the Wall-Mounted Installation service.

We have a number of delivery options available. For a little extra, you may have your new stunning Galaxy device delivered on the same working day of your order, or on the following working day.

Time slots we will offer you depend on where you are.

1. Delivery of items listed above is restricted to ground floor level only.
2. If you require goods to be taken up to the upper floors a lifter will be required. Where a lifter is required, we will be more than pleased to make arrangements on your behalf with our trusted subcontractors. Kindly be advised that when a lifter is required, you will be required to make the necessary arrangements with your Local Council for the issuance of the relevant permit/s.
3. Where a lifter is required, the estimated delivery time might be affected due to the need to attain the respective permits and to schedule a lifter.
4. The above only applies to items which are currently in stock at the time of your order.
5. The above only applies to the delivery of the respective item ordered. If you are ordering a large appliance or any other electronic device which requires installation, we will contact you and provide you with an appointment for our installer to install your new appliance or electronics.
6. The same day delivery option is NOT available for deliveries in Gozo.
7. The same day delivery option is NOT available for deliveries of Home Appliances weighing more than 25kg in Malta and Gozo.
8. For orders placed from Monday to Friday outside of our working hours, or during working hours but after the time indicated in the respective delivery option, delivery will be affected the following working day where the same day delivery is selected, and on the second working day when the next day delivery option is adopted.
9. The respective periods for the same day delivery option, next day delivery option, and the standard delivery service shall start running from the first working day following the lapse of the public holidays or shut down period, as the case may be.

Not around to accept a delivery ? You may order online and pick up your item(s) at our Birkirkara store for FREE. If it’s in stock, you may collect it on the same day if you place your order before 13:00 for large home appliances and air conditioners, and before 16:00 for all other products.

You may collect your large home appliance or air conditioning unit within 3 hours from your order, while you may collect any other product ordered within 2 hours from your order. Alternatively, you may select any date at your convenience to collect your order.

If you require goods to be taken up to the upper floors a lifter will be required. Where a lifter is required, we will be more than pleased to make arrangements on your behalf with our trusted subcontractors.

In this respect, an additional charge is applicable for the use of the lifter. Kindly be advised that when a lifter is required, you will be required to make the necessary arrangements with your Local Council for the issuance of the relevant permit/s.

Did you purchase any product in-store or online? Once you have bought your electrical or appliance, simply register your warranty in the ‘Register your Warranty’ page which may be accessed through the topmost section of our website.

Did extend your warranty in-store or online? Good Choice! Once you have bought your warranty extension, simply register it in the ‘Register your Warranty’ page which may be accessed through the topmost section of our website.

For all the terms and conditions related to your warranty, kindly read the manufacturer’s warranty.

Buying a new Samsung appliance or TV? Get that extra peace of mind by adding the extended warranty to your conventional 2-year warranty.

Is your conventional warranty coming to a close? Hurry! You may buy the warranty extension for your Samsung TV or appliance whenever you want, before the conventional warranty expires. Simply add the warranty extension which fits the description of your product and buy it in just a few clicks.

Once you have bought your warranty extension, simply register it in the ‘Register your Warranty’ page which may be accessed through the topmost section of our website.

For all the terms and conditions related to your warranty, kindly read the manufacturer’s warranty.

If you require any form of assistance or guidance on any product whatsoever, our team is here to assist you in selecting the right product for you and to help you get the most out of your new electronics or appliances.

You may contact us by calling us on 21497111, by filling in the contact form which may be accessed through the ‘Contact Us’ section, or by sending us an email on info@soundmachine.com.mt.

Alternatively, we invite you to visit our retail outlets in Birkirkara and Paola where our representatives will be looking forward to assist and guide you in a professional manner.

If you require after sales assistance and repairs, kindly contact our service centre. You may contact our service centre through the contact form accessible through the ‘Contact Us’ section (kindly select ‘after sales’ as the subject), by calling us on 21806661, or by sending us an email on customercare@maxiquartz.com.

Alternatively, you may visit our Service Centre in Fgura where our trained technicians will be looking forward to assist you.

Thinking about a new appliance? Thinking about who’s going to fit it for you ? Our fully-trained and experienced team will get your appliance installed FREE of charge. Before we go, we’ll make sure that everything is up and running, so that you can enjoy your new appliance!

Are you purchasing a tumble dryer and washing machine? You may stack your washing machine and dryer by simply adding a stacking kit to your cart and selecting the ‘Stacking Kit Installation’ service option at check out. Our team will stack your appliances for you so you can enjoy your new appliances while saving valuable space!

If you would like your TV to be wall-mounted, kindly select the ‘Wall-Mounted Installation’ option at check out and add the corresponding bracket to your order.

Ready to take movie nights to the next level with our simple TV wall-mounting service? We will take care of the whole process, from attaching the bracket to the wall, mounting your new TV, and connecting it to your WiFi connection if it is a smart TV. We will also make sure that your cables are all hidden and sorted neatly! All that’s left is for you to enjoy your new TV!

What do you need to do? You’ve done the difficult choice of selecting your preferred brand-new TV, next you need to select a wall bracket. We can only complete the installation if you have purchased a corresponding bracket which fits the specifications of your TV. Then, all that is left is to add our service to your basket and place your order. We will then contact you to agree on the date and time when our installers will come and install your brand-new TV.

If you have more than one product, you will have to select the installation service and corresponding bracket you require for each product when you check out.

If you would like to carry out the wall-mounted installation yourself, you may simply add to your order the corresponding bracket.

The price of the product indicated on our website is inclusive of a 5 years warranty* on parts and labour (unless stated or indicated otherwise) and includes the installation of the respective unit with up to 4 metres of insulated copper pipe.

Where the following additional services are required, these DO NOT form part of the price indicated on our website and must be quoted separately. The following shall be billed in addition to the price indicated on our website:

1. Any copper pipework beyond 4 metres.
2. Any use of crane/high-up/lifter to install outdoor or indoor unit.
3. Electrical supply, unless this is from a supply adjacent to the indoor unit.
4. The removal and carting away of old/existing unit/s.
5. Any trunking or other means of plastic or other covering of the pipework.
6. Any chasing of pipework or any other work involved in burying the pipework in the wall or in the ground, as the case may be.
7. Any parts of the installation requiring the use of scaffold or a cherry picker to install.
8. Splitting of works where preparation of copper pipework is done in a prior session.
9. Any installation requiring the shifting of Enemalta or other electrical supply outside the building.
10. Any permits required for, but not limited to, lifters or carry pickers.
11. Any electrical supply that has to be prepared from mains or on the outdoor units.
12. Any works which are to be carried out outside normal working hours and holidays, including Saturdays, unless agreed otherwise by agreement.

*This may be conditional on the proper registering of the warranty documentation. You are thus kindly requested to properly register your warranty on our website or by visiting any one of our stores.

Kindly be reminded that if you require goods to be taken up to the upper floors a lifter will be required. Where a lifter is required, we will be more than pleased to make arrangements on your behalf with our trusted subcontractors.

Kindly be advised that when a lifter is required, you will be required to make the necessary arrangements with your Local Council for the issuance of the relevant permit/s.

When we deliver your new appliance, at your request, we will take your old unwanted appliance away on the same day. There are just a few things you would need to do before we collect your old appliance:

1. Disconnect your appliance from any water, gas or mains supplies. Kindly ensure that you take the necessary protective measures when doing so to ensure your safety and the safety of others at all times.
2. If we are collecting an old fridge or freezer, kindly ensure it is fully defrosted and free from any water.
3. Kindly ensure that the item you wish to dispose of is in a fit state and where applicable, kindly notify our delivery team of any hazards which you may have become aware of in handling your old appliance.
4. At your request, we may also disconnect your old appliance ourselves as part of the installation service for your new appliance.

If your unwanted appliance still functions safely and properly, at your request, we may donate your unwanted appliance as part of our ongoing effort to assist individuals, families and foundations in need.

Found it cheaper locally? We’ll price match any product we sell against any other local retailer. Simply fill in the contact form and include therein the product code and where you saw the product, we’ll do the rest by matching the price.

It is important to remember that we match against the current price of our competitor’s product, so kindly have the details in hand when you contact us. Furthermore, we only price match against retailers based in Malta, selling products designated for the EU region. Lastly, the product must be available to order and pay for that same day.

Our commitment is to provide our esteemed customers with the best products at the best prices. In addition, we constantly strive to offer fantastic promotions. Here’s some assistance to understand better our promotions:

Promotions:

Whether its online or in-store, we constantly have amazing deals and promotions on our wide range of products. You may view all our promotions in the ‘promotions’ section in the menu. These promotions will continue to run either until stocks last or until a specified duration lapses.

Discount Codes:

Sometimes, we offer discount codes which may be applied to your total order or a specific item. These may either be codes which are unique to you, or which are advertised across our site. To make use of these codes, simply add that code at check out to have your discount applied automatically. You may only use one (1) discount code for each transaction.

Cashback:

Sometimes, we offer cash back promotions across our site, either for specific brands or for specific products. If a product is eligible for a cash back offer, we will make this clear on the product page of the respective product and in the ‘promotions’ section.

Additional offers:

Often, you will see free gifts, pre-order promotions, prize draws, extended warranties and delivery promotions which are offered either by Sound Machine Company Ltd or by the respective product manufacturers. If a product is eligible for any one of these offers, we’ll make it clear on the product page.

It is important to take proper care of your fridge or freezer so that you keep them functioning properly for years to come. This guide will help you keep your fridge or freezer fresh, clean and working at its best for longer.

Before proceeding with the recommendations provided hereunder, we encourage you to read carefully the user manual provided with your appliance.

Guide to using your fridge or freezer for the first time:

When we deliver your brand-new fridge or freezer, kindly follow the following set up instructions. Before plugging your fridge/freezer in and turning it on for the first time, you can do some things to get the most out of it and extend its lifespan.

1. Let it stand:

The first thing to keep in mind is how long you need to ‘let it stand’. Since fridges and freezers contain fluids/gasses which are used to cool the compartments, and due to the fact that your appliance gets moved around during transit, it is best to allow everything to settle before plugging it in so that the cooling system can adjust and work effectively.

If your fridge or freezer was transported upright, give it at least one hour prior to plugging it in. Meanwhile, if your fridge or freezer was transported on its side, ensure that it is turned the right way up and leave it stand for a minimum period of four hours prior to plugging it in.

2. Quick Clean:

Due to the fact that you will be storing food in the fridge or freezer, we always recommend that you clean it before starting to make use of it. A quick wipe down with warm water and washing up liquid in each cavity will be enough. Kindly ensure that it is completely dry prior to putting the compartments back in.

3. Choose the right position:

It is important to ensure that your fridge or freezer is positioned in such a manner that there is enough space for air to freely flow around it. We recommend that you maintain a minimum space of 5 cm from the walls on both sides of your fridge freezer. Therefore, we suggest that you do not push your appliance all the way up against the wall, and that you place it in a central position in the designated space.

We recommend that the appliance be kept in a room having an ambient temperature ranging between 16 degrees Celsius and 32 degrees Celsius for it to function correctly.

4. Turn it on:

All that is left to do at this stage is to plug it in. It will take a few hours to get down to the right temperature when it first turns on. Kindly ensure that you start storing food in the fridge or freezer once your appliance reaches the correct temperature. We recommend that you allow a period of approximately 6 hours after it has been switched on before storing food therein.

What temperature should your fridge or freezer be?

Winter:

Your fridge temperature should be set at 4 degrees Celsius, while your freezer temperature should be set at -17 degrees Celsius.

Summer:

Your fridge temperature should be set at 4 degrees Celsius, while your freezer temperature should be set at -19 degrees Celsius.

Going abroad?

Activate vacation mode before leaving your house.

Cleaning your fridge freezer:

We recommend that you clean your fridge/freezer every now and again. To clean your fridge or freezer, you may start off by removing the drawers and shelves, and placing them in warm soapy water. Proceed to scrub the drawers and shelves with a soft sponge until they are clean, and then rinse thoroughly with cold water and allow them to dry naturally before placing them back in your appliance. While your drawers and shelves are drying, proceed to spray the walls and corners of your fridge/freezer with antibacterial cleaning spray and wipe down all surfaces and seals. Then, once it is nice and clean, proceed to dry it with a cloth or towel to remove any residue.

Kindly ensure that you turn off your fridge/freezer when conducting the above cleaning practices. Furthermore, we encourage you to wear protective apparel when cleaning your appliance and to ensure your own safety and the safety of those around you at all times.

Do not use thinner, car detergent, clorox, etherol oil, abrasive cleaners or organic solvent for cleaning as they may damage the surface of the appliance and may cause fire.

Make sure you close the door of your fridge:

If you leave the door accidentally a jar or your discovered that the food stuffs inside the fridge have defrosted, kindly switch off the electricity from the main supply and then switch it back on. The temperature should gradually recover to the correct temperature within 24 hours. This is also suggested in the case of lightning, sudden loss of power, and incorrect mains.

Cleaning the drain points in your fridge:

Ensure that your drain points are clear. The drain is for excess water to run off so it does not fall on your shelves or at the bottom of your fridge collecting bacteria.

Cleaning important areas to get the most out of our fridge:

Pull out your fridge from the wall so you may access the back. Clean underneath the fridge and at the back of the condenser coil using your vacuum cleaner so as to reduce the risk of fire. Remove the panel and clean the back of the compressor, especially if you have pets. Kindly do so gently so as to ensure that the appliance is not damaged in the process.

When and how to defrost your appliance:

If you have frost in your fridge or a build-up of ice in your freezer, it will need to be defrosted. Ice build-up in your fridge and freezer makes the appliance less efficient and makes it more difficult to insert and remove things.

To defrost your appliance, kindly follow the applicable instructions outlined below:

Defrosting your Samsung Freezer - kindly consult the ‘how do I defrost my refrigerator?’ dropdown when visiting https://www.samsung.com/uk/support/home-appliances/why-does-ice-form-on-the-bottom-of-my-samsung-freezer/

Defrosting your Hisense American Style Fridge Freezer - https://hisense.tmtx.co.uk/en/topic/whitegoods_americanstylefridgefreezers/defrosting_the_appliance.html#step=1

Defrosting your Hisense Fridge Freezer - https://hisense.tmtx.co.uk/en/topic/whitegoods_fridgefreezers/defrosting_the_appliance.html#step=1

Defrosting your Candy Freezer - https://www.candy-home.com/en_GB/blog/how-often-should-the-freezer-be-defrosted/

We kindly advise you to wear protective apparel when conducting the cleaning recommendations provided above and to practice the above recommendations with the utmost care and diligence for your own safety and the safety of others.

If you require any further information or demonstrations on how to maintain and use your fridge or freezer, we kindly ask you to contact us or visit any one of our retail outlets so that our trained representatives may assist you further.

It is important to take proper care of your washing machine so as to keep it functioning properly for years to come. This guide will help you keep your washing machine fresh, clean and working at its best for longer. 

Before proceeding with the recommendations provided hereunder, we encourage you to read carefully the user manual provided with your appliance.

Cleaning the detergent drawer:

We recommend that you regularly clean the detergent and softener drawer since this may get clogged up with old liquids. Failure to regularly clean this drawer may lead to unpleasant odours, unreliable washing results, and in certain instances, even blockages.

To clean the detergent and softener drawer, first take out the drawer so you may reach all the edges and corners. Then, you may proceed to clean it by using hot water, soap and a brush. This prevents the formation of mould, limescale and bacteria/germs. We also recommend that you soak the drawer for half an hour in hot water and to clean hard-to-reach areas using a toothbrush.

Applicable to Samsung Washing Machines - for a step-by-step guideline on how to clean the detergent drawer, kindly visit https://www.samsung.com/uk/support/home-appliances/detergent-drawer-recess-cleaning/

Applicable to Hisense Washing Machines - for a step-by-step guideline on how to clean the detergent drawer, kindly visit https://hisense.co.uk/help-guides/

Applicable to Candy Washing Machines - for guidelines and directions on how to clean the detergent drawer, kindly visit https://www.candy-home.com/en_GB/blog/how-to-maintain-your-washing-machine/

Cleaning the drain pump filter:

Some washing machines have filters which capture fluff, coins or anything else. We recommend that you clean it well to ensure that your washing machine keeps on working correctly and to prevent blockages from forming. We recommend that you clean the drain pump every 6 weeks.

Applicable to Samsung Washing Machines - for a step-by-step guideline on how to clean the pump filter, kindly visit https://www.samsung.com/uk/support/home-appliances/how-do-i-clean-the-debris-filter-in-my-front-loading-samsung-washing-machine/

Applicable to Hisense Washing Machines - for a step-by-step guideline on how to clean the pump filter, kindly visit https://hisense.co.uk/help-guides/

Applicable to Candy Washing Machines - for guidelines and directions kindly visit https://www.candy-home.com/en_GB/blog/how-to-maintain-your-washing-machine/

Cleaning the seals:

It is very important to keep the seals of your washing machine clean, since it is a component where bacteria may form. The process to clean the seals is as follows:

• Open the washer door and remove any clothing items from the washer.
• Inspect the seal between the door opening and the basket for stains.
• Wipe the seal with a soft brush, kitchen towel or damp cloth. When you are using a detergent, dilute with warm tap water before applying it to, and cleaning, the seal. We suggest that you make use of a non-abrasive detergent. Alternatively, you may use white vinegar.
• Pull back the seal to inspect all areas under the seal and to check for any foreign objects.
• After cleaning the seal area, wipe down the area thoroughly with a dry cloth and leave it to dry.

We kindly advise you to wear rubber gloves when conducting the cleaning recommendations provided above and to refer to the bleach manufacturer’s instructions for proper use. To clean the seal, you may use white vinegar and a cloth, brush or towel.

Using the right amount of detergent:

We recommend that you use an adequate amount of detergent in accordance with the cycle you have chosen. Apart from being a waste of money, the use of an excessive amount of detergent will leave residues of soap in the drawer, which in the long run may cause the proliferation of bacteria and mould.

Airing out the washing machine:

Leaving damp clothes in the drum for long periods of time increases moisture and mould build-up. Moisture can result in damp and bad odours. Make sure to remove damp clothes from the drum immediately and leave the main door and detergent drawer open for fifteen to twenty minutes after the wash has finished to let air to circulate.

Do not overload the washing machine:

Overloading the washing machine could throw the machine off balance and damage it. If you have too many items to wash, simply divide them into multiple piles to clean separately. We also remind you that even loading too little can cause problems, and therefore we suggest that you balance your laundry according to the ability and capacity of your machine.

 For guidance on your Samsung washing machine - kindly visit the ‘Standard Cycles’ dropdown in the link https://www.samsung.com/uk/support/home-appliances/what-wash-cycle-should-i-use-for-my-samsung-washing-machine/

For guidance on your Hisense washing machine - kindly visit the link https://hisense.tmtx.co.uk/en/topic/whitegoods_washerdryers/loading_to_capacity.html#step=1

In general terms, you may follow the generic guideline below:

* Cotton - takes a full load.
* Wool and delicate - 2kgs only.
* The rest - takes half a load.
* Drain and Spin - takes a full load.

Performing maintenance washes:

Applicable to Samsung Washing Machines - for a step-by-step guideline on how to perform an Eco Drum Clean, kindly consult the ‘Run an Eco Drum Clean cycle’ when visiting https://www.samsung.com/uk/support/home-appliances/washing-machine-maintenance-tips-to-keep-your-machine-running-smoothly/

Applicable to Hisense Washing Machines - for a step-by-step guideline on how to perform maintenance washes, kindly visit https://hisense.co.uk/help-guides/

Applicable to Candy Washing Machines - for guidelines and directions kindly visit https://www.candy-home.com/en_GB/blog/how-to-maintain-your-washing-machine/

Cleaning the water inlet filters:

Washing machines tap into your home’s water supply, drawing both hot and cold water into the machine from the hoses attached at the back. We recommend that you clean these filters regularly or at least twice a year. It is very important to ensure that the supply is clean so that your washing machine runs smoothly and lasts longer.

Applicable to Samsung Washing Machines - https://www.samsung.com/uk/support/home-appliances/how-to-clean-a-mesh-filter-of-water-supply-hose/

Applicable to Hisense Washing Machines - https://hisense.tmtx.co.uk/en/topic/whitegoods_washerdryers/cleaning_the_water_inlet_filters.html#step=1

Applicable to Candy Washing Machines - https://www.candy-home.com/en_GB/blog/how-to-maintain-your-washing-machine/

We kindly advise you to wear rubber gloves when conducting the cleaning recommendations provided above and to practice the above recommendations with the utmost care and diligence for your own safety and the safety of others.

If you require any further information or demonstrations on how to maintain and use your washing machine, we kindly ask you to contact us or visit any one of our retail outlets so that our trained representatives may assist you further.

Washing Machines:

Samsung Washing Machines:

The meaning of the codes on your Samsung washing machine - https://www.samsung.com/uk/support/home-appliances/what-do-the-codes-on-my-washing-machine-mean/

Samsung washing machine cycles and program settings explained - https://www.samsung.com/uk/support/home-appliances/what-wash-cycle-should-i-use-for-my-samsung-washing-machine/

Installing your Samsung washing machine - https://www.youtube.com/watch?v=iXTDMLiMvb4

Setting up the delay start or end timer on your Samsung washing machine - https://www.samsung.com/uk/support/home-appliances/how-do-i-set-up-the-delay-end-function-on-my-washing-machine/

Running calibration mode on your Samsung washing machine - https://www.samsung.com/uk/support/home-appliances/how-do-i-run-calibration-mode-on-my-samsung-washing-machine/

Turning on and off the child lock on your Samsung washing machine - https://www.samsung.com/uk/support/home-appliances/how-do-i-switch-the-child-lock-on-my-samsung-washing-machine-on-and-off/

Maintenance tips for your Samsung washing machine - https://www.samsung.com/uk/support/home-appliances/washing-machine-maintenance-tips-to-keep-your-machine-running-smoothly/

Using the stacking kit on your Samsung Heat Pump Tumble Dryer - https://www.samsung.com/uk/support/home-appliances/how-do-i-use-the-stacking-kit-on-my-samsung-heat-pump-tumble-dryer/

Tips for Optimal Performance - https://www.youtube.com/watch?v=H679iqYXw8o

Cleaning the drum of your Samsung washing machine and other cleaning functions - https://www.samsung.com/uk/support/home-appliances/check-the-cleaning-functions-and-sections-on-the-washing-machine/

The amount of water your Samsung washing machine uses per cycle - https://www.samsung.com/uk/support/home-appliances/how-much-water-does-my-samsung-washing-machine-use-per-cycle/

How much laundry can you put in your Samsung washing machine - https://www.samsung.com/uk/support/home-appliances/how-much-laundry-can-i-put-in-my-washing-machine/

Selecting wash cycles on your Samsung washing machine - https://www.youtube.com/watch?v=TngLsmls00c

Using the control panel on your Laundry U Samsung washing machine - https://www.samsung.com/uk/support/home-appliances/how-do-i-use-the-control-panel-on-my-laundry-u-washing-machine/

Adjusting the water pressure in your Samsung washing machine - https://www.youtube.com/watch?v=0C6nVEs6saA

Connecting your washing machine to Smart Things - https://www.youtube.com/watch?v=o2YJPbQBw1U

Troubleshooting your Samsung Washing Machine:

The meaning of the codes on your Samsung washing machine - https://www.samsung.com/uk/support/home-appliances/what-do-the-codes-on-my-washing-machine-mean/

What to do if your Samsung washing machine does not spin - https://www.samsung.com/uk/support/home-appliances/what-to-do-if-your-washing-machine-does-not-spin-as-expected/

What to do if your Samsung washing machine is noisy or vibrating - https://www.samsung.com/uk/support/home-appliances/my-washing-machine-is-noisy-vibrating-how-can-i-make-it-quieter/

Resolving a 4E or 4C error code on your Samsung washing machine - https://www.samsung.com/uk/support/home-appliances/the-4e-error-is-displayed-on-the-panel-of-my-washing-machine-what-can-i-do/

Resolving a 5E or 5C error code on your Samsung washing machine - https://www.samsung.com/uk/support/home-appliances/how-to-resolve-a-5e-or-5c-error-code-on-a-washing-machine/

What to do it your Samsung washing machine is showing a UE code during a spin cycle - https://www.samsung.com/uk/support/home-appliances/my-samsung-washing-machine-is-showing-a-ue-code-during-a-spin-cycle-what-can-i-do/

Hisense Washing Machines:

The meaning of the codes on your Hisense washing machine - https://hisense.tmtx.co.uk/en/category/whitegoods_washerdryers/error_codes.html

Installing your Hisense washing machine - https://hisense.tmtx.co.uk/en/category/whitegoods_washerdryers/installation_and_getting_started.html

Basics of loading your Hisense washing machine - https://hisense.tmtx.co.uk/en/topic/whitegoods_washerdryers/basics_of_loading_the_appliance.html#step=1

Loading your Hisense washing machine to capacity - https://hisense.tmtx.co.uk/en/topic/whitegoods_washerdryers/loading_to_capacity.html#step=1

The programme selector on your Hisense washing machine - https://hisense.tmtx.co.uk/en/topic/whitegoods_washerdryers/the_programme_selector.html#step=1

The detergent drawer on your Hisense washing machine - https://hisense.tmtx.co.uk/en/topic/whitegoods_washerdryers/the_detergent_drawer.html#step=1

Detergent information for your Hisense washing machine - https://hisense.tmtx.co.uk/en/topic/whitegoods_washerdryers/detergent_information.html#step=1

Understanding the wash cycles on your Hisense washing machine - https://hisense.tmtx.co.uk/en/topic/whitegoods_washerdryers/understanding_wash_cycles.html#step=1

Selecting a wash cycle on your Hisense washing machine - https://hisense.tmtx.co.uk/en/topic/whitegoods_washerdryers/selecting_a_wash_cycle.html#step=1

What to do before going on holiday - https://hisense.tmtx.co.uk/en/topic/whitegoods_washerdryers/before_going_on_holiday.html#step=1

Cleaning your Hisense washing machine for blockages - https://hisense.tmtx.co.uk/en/topic/whitegoods_washerdryers/checking_for_blockages.html#step=1

Draining residual water - https://hisense.tmtx.co.uk/en/topic/whitegoods_washerdryers/draining_residual_water.html#step=1

Cleaning the drainage hose of your Hisense washing machine - https://hisense.tmtx.co.uk/en/topic/whitegoods_washerdryers/cleaning_the_drainage_hose.html#step=1

Troubleshooting your Hisense washing machine:

If there is no power to your washing machine - https://hisense.tmtx.co.uk/en/topic/whitegoods_washerdryers/there_is_no_power_to_my_washing_machine.html#step=1

If the detergent or conditioner would not flush out - https://hisense.tmtx.co.uk/en/topic/whitegoods_washerdryers/detergent_or_conditioner_wont_flush_out.html#step=1

If your washing machine door won’t open - https://hisense.tmtx.co.uk/en/topic/whitegoods_washerdryers/my_washing_machine_door_wont_open.html#step=1

If your washing machine is not filling or is filling slowly - https://hisense.tmtx.co.uk/en/topic/whitegoods_washerdryers/washing_machine_not_filling_or_filling_slowly.html#step=1

If there is too much foam in your washing machine - https://hisense.tmtx.co.uk/en/topic/whitegoods_washerdryers/there_is_too_much_foam_in_my_washing_machine.html#step=1

If programme cycles seem to take too long or are not completing - https://hisense.tmtx.co.uk/en/topic/whitegoods_washerdryers/programme_cycles_seem_to_take_too_long_or_not.html#step=1

If water is leaking from the detergent drawer - https://hisense.tmtx.co.uk/en/topic/whitegoods_washerdryers/water_leaking_from_the_detergent_drawer.html#step=1

If your washing machine is noisy or jumps when spinning - https://hisense.tmtx.co.uk/en/topic/whitegoods_washerdryers/my_washing_machine_is_noisy_or_jumps_when_spinning.html#step=1

If your washing machine smells - https://hisense.tmtx.co.uk/en/topic/whitegoods_washerdryers/my_washing_machine_smells.html#step=1

Garment troubleshooting - https://hisense.tmtx.co.uk/en/topic/whitegoods_washerdryers/garment_troubleshooting.html#step=1

If water is leaking from your washing machine - https://hisense.tmtx.co.uk/en/topic/whitegoods_washerdryers/water_leaking_from_my_machine.html#step=1

Candy Washing Machines:

Kindly visit https://www.candy-home.com/en_GB/blog/ for more information.

Refrigerators:

Samsung Refrigerators:

Setting the temperature of your refrigerator & freezer - https://www.samsung.com/uk/support/home-appliances/how-to-set-the-temperature-of-your-refrigerator-and-freezer/

Time required for the ice maker to make ice after installation - https://www.samsung.com/uk/support/home-appliances/how-long-does-it-take-for-the-ice-maker-to-make-ice-after-fridge-freezer-installation/

Installing your fridge freezer - https://www.samsung.com/uk/support/home-appliances/how-to-install-my-fridge-freezer/

Reversing the door of your Samsung refrigerator - https://www.samsung.com/uk/support/home-appliances/how-can-i-reverse-the-door-of-my-refrigerator/

Using the Cool Select Pantry in your Samsung fridge-freezer - https://www.samsung.com/uk/support/home-appliances/how-do-i-use-the-cool-select-pantry-in-my-samsung-fridge-freezer/

Using the control panel on your Samsung one door refrigerator - https://www.samsung.com/uk/support/home-appliances/how-do-i-use-the-control-panel-on-my-samsung-one-door-refrigerator/

Replacing the BESPOKE refrigerator door panels - https://www.samsung.com/uk/support/home-appliances/how-to-replace-the-bespoke-refrigerator-door-panels/

Troubleshooting your Samsung refrigerator:

If ice forms on the bottom of your Samsung fridge or freezer, kindly visit https://www.samsung.com/uk/support/home-appliances/why-does-ice-form-on-the-bottom-of-my-samsung-freezer/

If your Samsung refrigerator is making a noise, kindly visit https://www.samsung.com/uk/support/home-appliances/why-is-my-refrigerator-making-noise/

If the display of your Fridge Freezer is not working following a power cut, kindly visit https://www.samsung.com/uk/support/home-appliances/the-display-of-my-fridge-freezer-is-not-working-after-a-power-cut/

If water leaks from the drain tray of the refrigerator, kindly visit https://www.samsung.com/uk/support/home-appliances/what-should-i-do-when-water-leaks-from-the-drain-tray-of-the-refrigerator/

If you suspect that your fridge freezer is leaking water, kindly visit https://www.samsung.com/uk/support/home-appliances/what-should-i-do-if-i-suspect-my-samsung-fridge-freezer-is-leaking-water/

Changing the water filter of your Samsung refrigerator and the meaning behind the red light icon - https://www.samsung.com/uk/support/home-appliances/how-often-should-i-change-the-water-filter-in-my-samsung-refrigerator/

If you are unable to find the source of the issue or the issue persists following the above recommendations, please contact our service centre and we will resolve your issue.

Hisense Refrigerators:

1. If your appliance is an American Style Fridge Freezer, kindly consult the following links:

For support on how to install and start making use of your appliance, kindly visit https://hisense.tmtx.co.uk/en/category/whitegoods_americanstylefridgefreezers/installation_and_getting_started.html

For guidance as to how to use your appliance, kindly visit https://hisense.tmtx.co.uk/en/category/whitegoods_americanstylefridgefreezers/usage.html

1. If your appliance is a Fridge Freezer, kindly consult the following links:

For support on how to install and start making use of your appliance, kindly visit https://hisense.tmtx.co.uk/en/category/whitegoods_fridgefreezers/installation_and_getting_started.html

For guidance as to how to use your appliance, kindly visit https://hisense.tmtx.co.uk/en/category/whitegoods_fridgefreezers/usage.html

For guidance as to how to clean and maintain your appliance, kindly visit https://hisense.tmtx.co.uk/en/category/whitegoods_fridgefreezers/cleaning_and_maintenance.html

Troubleshooting your Hisense refrigerator:

For support as to troubleshooting possible issues on your Hisense Fridge Freezer, kindly visit https://hisense.tmtx.co.uk/en/category/whitegoods_fridgefreezers/troubleshooting.html

For support as to troubleshooting possible issues on your Hisense American Style Fridge Freezer, kindly visit https://hisense.tmtx.co.uk/en/category/whitegoods_americanstylefridgefreezers/troubleshooting.html

If you are unable to find the source of the issue or the issue persists following the above recommendations, please contact our service centre and we will resolve your issue.

Candy Refrigerators:

Installing your Candy refrigerator - https://www.candy-home.com/en_GB/blog/?page=5

How to use smart combined fridges - https://www.candy-home.com/en_GB/blog/smart-combi-fridges-how-they-work/

Defrosting your Candy freezer - https://www.candy-home.com/en_GB/blog/how-often-should-the-freezer-be-defrosted/

For more information and guidance as to how to get the most out of your smart Candy appliances, kindly visit https://www.candy-home.com/en_GB/blog/

Troubleshooting your Candy refrigerator:

Solving the most common problems with the wine cellar - https://www.candy-home.com/en_GB/blog/uncooled-bottle-refrigerator/

If your refrigerator is making a lot of noise - https://www.candy-home.com/en_GB/blog/why-does-my-refrigerator-make-a-lot-of-noise/

If you are unable to find the source of the issue or the issue persists following the above recommendations, please contact our service centre and we will resolve your issue.