Terms and Conditions – “Gioca d’Anticipo, Sceglie Neo QLED”
Samsung Electronics Italia S.p.a., P.IVA 11325690151, with legal representation in Milan, Via Mike Bongiorno, 9, Italia (hereunder refered to as “Samsung” or “Promoter”), in relation to “Gioca d’Anticipo, Sceglie Neo QLED” (Promotion) with the following terms and conditions.
More information can be found on www.samsung.it/promozioni or https”//members.samsung.it/promozioni/sceglineoqled (site) or call 00356 21497 111
The promotion will be managed by Sound Machine Co. Ltd with legal representation at Psaila Street, Birkirkara, Malta.
Article 1. Participants
Article 2. Products on Promotion
2.1 The participating products will be Samsung TV models stated below.
2.2 Only new and boxed products will be eligible to participate in the promotion
2.3 Participation is only valid when the products in promotion are purchased during the promotion validity period specified in article 3
Article 3. Promotion Validity Period
3.1. Participating products must be purchased from 12 July 2021 to 12 September 2021 (Purchase Period), both days included. Registration must be completed by 23:59:59 of 27 September 2021 (End of Registration Period)
3.2. Verification of date of purchase of the participating product, will occur as outlined in article 5 below.
Article 4. Refund Value
4.1 Customers who have purchased a participating outlet from authorised outlets will receive a refund as per the following conditions:
4.2 The refund value will be equivalent as stated below, from all authorised outlets and varies according to the model purchased:
– When purchasing a Samsung TV with the following codes QE85QN900ATXZT, QE75QN900ATXZT, QE65QN900ATXZT, QE85QN800ATXZT, QE75QN800ATXZT, QE65QN800ATXZT the refund amount will be €700 (seven hundred Euros)
– When purchasing a Samsung TV with the following codes QE85QN90AATXZT, QE75QN90AATXZT, QE65QN90AATXZT, QE55QN90AATXZT, QE50QN90AATXZT, QE75QN95AATXZT, QE65QN95AATXZT, QE55QN95AATXZT the refund amount will be €500 (five hundred Euros)
4.3 Each promotional product purchased will be entitled to a single, one time refund as specified in article 4.2 above.
4.4 Each request for refund will be processed following a specific request made through the site by uploading the proof of purchase and the serial number of the participating product purchased.
Article 5. Mode of Participation
5.1 The consumer who purchases a product participating in the promotion, to participate in the promotion and obtain the refund, must complete the following actions by not later than 23:59:59hrs of 27 September 2021 (End of Registration period):
iii. The consumer will also be asked to provide banking details where the consumer wishes to receive the refund via bank transfer. These details include IBAN code, name and surname of the bank account holder. The Bank account must be in the name of the consumer to which the purchase information uploaded refer. Only IBAN codes linked to accounts held within the European Union which will remain active until 31 January 2022 will be accepted.
5.2 After having completed the Refund Request as outlined in art. 5.1 above, the consumer will receive an email confirming the participation to the promotion (participation email), which includes the order number relative to the request.
5.3 Should the consumer be already a registered with the site, the consumer can participate to the promotion by accessing the Samsung Members area by inserting the email and password. Upon access, the consumer is required to complete the participation form as outlined in 5.1 above from points ii to iv
5.4. Applications for participation happening after 23:59:59 hours of 27 September 2021 will not be accepted
5.5. The following proof of purchase information is mandatory and must be clearly visible:
– Date of purchase of the participating product, between 12 July 2021 and 12 September 2021, both days included
– Name and code of the promotional product purchased
The proof of purchase to upload must include a valid fiscal receipt
5.6 Validation of the proof of purchase is only possible if the serial number of the product on promotion purchase and all the other information supplied are correct and valid for the participation in the promotion
Article 6. Validation of Proof of Purchase
6.1 Samsung or the authorised delegate, will verify the proof of purchase documents uploaded and their compliance to the terms of the promotion will be checked within 10 working days from the sending of the email confirming participation to the promotion
6.2 In the case where the proof of purchase and the serial number comply with the terms specified in article 5 above, the consumer will receive a confirmation email.
6.3 In the case where the proof of purchase and/or the serial number do not comply with the terms and conditions specified in article 5 above, the consumer will receive an email of failed compliance.
6.4. In the case where the proof of purchase and/or the photo of the serial number might be damaged or illegible or do not fulfil the requirements, a verification email will be sent to the consumer requesting a new upload of the proof of purchase or photo of the serial number. The proof of purchase and/or photo of the serial number must be sent again for validation within 10 days of receipt of the verification email.
6.5. During the 10 days, 3 reminder emails will be sent to the consumer to provide the required information
6.6. Once the 10 days have elapsed from the sending of the verification email:
– Should the consumer not have supplied the proof of purchase and/or photo of the serial number, the consumer will relinquish the claim for refund
– Should the proof of purchase and/or photo of the serial number result once again damaged or illegible or not explicitly compliant to the terms and conditions, a new verification email will be sent and a further 10 days from the sending of the aforementioned email will be allowed to the consumer to provide the information requested. Should the consumer fail to provide the correct information, the consumer will relinquish the claim for refund.
6.7. It is the consumer’s responsibility to check and ensure receipt of relative emails as outline above.
Article 7. Refund Terms and Conditions
7.1 In the case where the verification is successful, the consumer will receive from Samsung or the authorised delegate an email confirming that claim for refund and relative about as outlined in article 4.2 above.
7.2 Within 45 working days from the receipt of confirmation email, the consumer will receive a bank transfer with the refund value in Euro. Bank charges or commissions will be borne by the consumer.
7.3. It is the consumer’s responsibility to ensure the correct supply of the IBAN number and the bank account is accessible and valid until 31 January 2022. Should the IBAN number supplied be incorrect, the consumer will relinquish the claim for refund. The IBAN, once supplied, cannot be changed. The account to which the IBAN refers should belong to the consumer on whom the personal and purchase information pertain.
7.4 The consumer will receive an email informing that the bank transfer has been effected
Article 8. Other Terms and Conditions
8.1. All communication relative to the promotion will occur via email or phone numbers supplied by the consumer during the registration stage on the site. It is the consumer’s responsibility to provide correct, functioning, complete and accurate communication information. Should these be incorrect, the consumer will relinquish the claim for refund.
8.2. Samsung and/or the authorised delegate reserve the right to carry out all the necessary verification relative to the correct participation to the promotion in accordance with the specified terms and conditions. With this regard, Samsung and/or the authorised delegate reserve the right to ask the consumer via the email address specified on the site during registration:
– Original proof of purchase
– Certificate of the vendor from where the participating product was purchased during the period of promotion
– Original product label with the serial number of the participating product
– Copies of the personal documents to verify the details specified on the site during the registration process
The instructions of sending the requested information shall be specified in the email. The documentation needs to be sent in paper form and not in digital form, via registered mail to the postal address specified in the email.
8.3 In the case of failure to produce the requested documents specified in art. 8.2 above within 10 working days from the request, and in case of failure to fulfil the instructions specified, or in case of confirmed irregularities in the participation, the Request for Refund will be considered as invalid.
8.4. In the case of confirmed irregularities in the data provided as described in the previous articles, and in the proof of purchase / serial number, the Request for Refund will be considered as invalid.
8.5. All fraudulent attempts and hacking of the site can represent illegal, prosecutable activities. Consumers who, according to Samsung and/or the authorised delegate, uploaded apparently valid information through suspicious and/or fraudulent manipulation and/or activities, or in violation of the normal execution of the promotion will be disqualified from the promotion and loose the claim for refund. Samsung and/or authorised delegate reserves the right to take legal action as appropriate.
8.6. Samsung and/or the authorised delegate will not assume responsibility for events which are beyond their control, including but not limited to: access limitations, malfunction, lack of usage capability of/to technical equipment, computer, cables, electronics, software, hardware, data transmission, connectivity, telephone lines which could hinder the consumer to participate in this promotion, as well as fraudulent use of serial numbers by third parties.
8.8. The participation to this promotion includes the implied and unconditional acceptance of the terms and conditions in total and as a whole without limiting any clause.
Article 9. Participating Samsung Products
Samsung NEO QLED
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